ParseRelay — Terms of Service

Operator: ParseRelay (parserelay.app) (the “Operator,” “we,” “us,” or “our”). Contact: legal@parserelay.app (general support: support@parserelay.app) Effective date: June 15, 2026 Last updated: June 15, 2026

1. Introduction and acceptance

1.1. These Terms of Service (the “Terms”) govern your access to and use of ParseRelay, a developer API and associated tooling that converts uploaded document images into structured data (each conversion, a “scan”). ParseRelay is made available through an HTTP REST API, a Model Context Protocol (MCP) tool, and an embeddable component (@parserelay/scanner) (together, the “Service”).

1.2. The Service is intended for software developers and businesses that integrate it into their own applications. It is not directed to consumers.

1.3. By accessing or using the Service, creating an account, or purchasing credits, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

1.4. If you do not agree to these Terms, you must not access or use the Service.

2. Definitions

• “Scan” — a single processing operation that converts a submitted document image into structured output.
• “Submitted Content” — the data you send to the Service, including document images (and/or base64-encoded images), an optional output schema, an optional model key (BYO-key), and an optional webhook URL.
• “Output” — the structured data and extracted text the Service returns for a scan, including raw_text, structured fields, and anything derived from the document content.
• “Credits” — prepaid units of usage, where one (1) credit entitles you to one (1) scan.
• “Merchant of Record” or “MoR” — Polar, the third party that acts as the seller of record for purchases (see Section 5).
• “Account” — your registered access to the Service.
• “API Key” — the credential(s) used to authenticate your requests to the Service.

3. The Service

3.1. What the Service does. You submit a document image (and optional parameters); the Service performs optical character recognition and/or model-based extraction and returns structured Output. The Service may also deliver Output to a webhook URL you supply (see Section 9).

3.2. Accuracy disclaimer. Extraction is performed using OCR and large language model (LLM) technology, which is inherently probabilistic. The Service does not guarantee that any Output is accurate, complete, or fit for any particular purpose. Any confidence scores, needs_review indicators, or similar signals are aids to your own review and are not guarantees. You are solely responsible for verifying Output before relying on it. See also Section 11 (Warranties) and Section 12 (Limitation of liability).

3.3. Changes to the Service. We may add, change, or remove features of the Service at any time. We will use reasonable efforts to avoid material disruption to documented, stable API behavior, but the Service is provided on an evolving basis appropriate to its early stage.

3.4. Service availability. The Service is provided without any uptime or availability commitment unless separately agreed in writing.

4. Accounts, API keys, and security

4.1. To use the Service you must register an Account and generate one or more API Keys. Authentication and account/metadata storage are provided through Supabase (see the Privacy Policy).

4.2. You are responsible for the security of your API Keys. You must keep them confidential, must not embed them in publicly accessible client-side code, and must rotate or revoke them promptly if they may have been exposed. You are responsible for all activity that occurs under your API Keys and Account, whether or not authorized by you.

4.3. You must provide accurate registration information and keep it current. You must notify us promptly at support@parserelay.app of any suspected unauthorized use of your Account or API Keys.

4.4. You must be of the age of majority in your jurisdiction and otherwise legally able to enter into a binding contract to use the Service.

5. Billing — prepaid credits and Merchant of Record

5.1. Merchant of Record. Purchases of Credits are transacted through Polar, which acts as the Merchant of Record (seller of record) for those purchases. We do not directly process card payments and do not store your card or payment-instrument data.

5.2. Polar’s terms apply. When you purchase Credits, Polar’s own terms and policies also apply to that transaction, in addition to these Terms. To the extent there is a conflict between these Terms and Polar’s terms regarding the purchase transaction itself (for example, payment processing, billing, and tax handling), Polar’s terms govern that transaction.

5.3. Taxes. Applicable taxes on purchases are assessed, collected, and remitted by the Merchant of Record as part of the purchase process.

5.4. Prepaid credits. The Service is sold on a prepaid basis. You purchase Credits in packs; one (1) Credit is consumed per scan. Credits have no cash value except as required by applicable law and are non-transferable between Accounts.

5.5. Credit expiry. Credits do not expire.

5.6. Refunds. Credits are non-refundable, including unused Credits, except where a refund is required by applicable law. Refund and billing-dispute requests are handled through the Merchant of Record’s process.

5.7. Pricing changes. We may change Credit pricing and pack composition prospectively. Price changes do not affect Credits you have already purchased.

6. Acceptable use

6.1. You agree that you will not, and will not permit any third party to:

(a) submit or process any content that you do not have the lawful right to process, or that infringes the intellectual property, privacy, or other rights of any person;

(b) use the Service for any unlawful purpose or in violation of any applicable law or regulation;

(c) attempt to gain unauthorized access to, interfere with, disrupt, or circumvent any part of the Service, its security, or its rate limits, including by reverse engineering except to the extent that restriction is prohibited by law;

(d) use the Service to build a competing product by systematically extracting or copying the Service;

(e) submit malware, or use the Service to transmit harmful code;

(f) exceed applicable rate limits or use automated means to place disproportionate load on the Service.

6.2. Rate limits. We may impose and adjust rate limits to protect the Service. We may throttle, queue, or reject requests that exceed those limits.

6.3. Responsibility for Submitted Content. You are solely responsible for your Submitted Content and for having all rights, consents, and a lawful basis necessary to submit it to the Service for processing.

7. Prohibited content and child safety

7.1. You must not use the Service to process, store, or transmit child sexual abuse material (“CSAM”) or any material that depicts, facilitates, or promotes the sexual exploitation or abuse of minors, or to facilitate any other illegal exploitation of any person.

7.2. You must not submit content that is otherwise illegal to process, including content the submission or processing of which would violate applicable law.

7.3. We reserve the right to investigate suspected violations, to report CSAM and other illegal content to the appropriate authorities or organizations as required or permitted by law, and to suspend or terminate your access immediately and without notice for any such violation.

8. Data, privacy, and the customer-controller relationship

8.1. Our handling of Submitted Content and Output is described in the Privacy Policy, which is incorporated into these Terms by reference.

8.2. You determine what you submit. Documents you submit may contain personal data (for example, names and addresses on receipts, invoices, or identity documents). As between you and us, you act as the controller (or equivalent) of that personal data and we act as a processor acting on your instructions. You are responsible for having a lawful basis to submit that data and for any required notices to or consents from the individuals concerned.

8.3. Restricted data. You must not submit personal data of minors, or special-category / sensitive personal data (as defined under applicable data-protection law), unless you have an appropriate lawful basis and have satisfied any heightened requirements for such data.

8.4. Data processing addendum. Our data processing addendum (DPA) is available at parserelay.app/dpa and governs our processing of personal data on behalf of business customers under GDPR Article 28. Contact legal@parserelay.app if your organization requires a signed copy.

9. Webhook delivery

9.1. If you supply a webhook URL, the Service will POST the Output to that URL, signed with an HMAC signature so you can verify it originated from the Service.

9.2. The webhook destination is controlled by you. You are responsible for the security of that endpoint and for the handling of any data delivered to it. We are not responsible for data once it has been delivered to a destination you control.

10. Intellectual property

10.1. Your content. You retain all rights in your Submitted Content and Output. You grant us a limited, non-exclusive license to process Submitted Content solely to provide the Service to you (including to transmit it to the sub-processors described in the Privacy Policy) for the limited period described in the Privacy Policy.

10.2. Our Service. We retain all rights in the Service, including the API, the @parserelay/scanner component, documentation, and all related software and materials. Except for the limited right to use the Service under these Terms, no rights are granted to you.

10.3. Feedback. If you give us suggestions or feedback about the Service, we may use it without restriction or obligation to you.

11. Warranties and disclaimers

11.1. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the maximum extent permitted by applicable law.

11.2. Without limiting Section 11.1, we do not warrant that the Service will be uninterrupted, error-free, or secure, or that any Output will be accurate, complete, or fit for any purpose. You acknowledge that OCR/LLM extraction is probabilistic and that you must independently verify Output.

11.3. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

12. Limitation of liability

12.1. No indirect damages. To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the Service or these Terms, even if advised of the possibility of such damages.

12.2. Liability cap. To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Service or these Terms will not exceed the greater of (a) the total amounts you paid for Credits in the three (3) months preceding the event giving rise to the claim, or (b) USD $100.

12.3. Exceptions. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Indemnification

13.1. You will defend, indemnify, and hold harmless the Operator from and against any third-party claims, damages, and costs (including reasonable legal fees) arising out of (a) your Submitted Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your breach of Section 6 (Acceptable use) or Section 7 (Prohibited content).

14. Suspension and termination

14.1. By you. You may stop using the Service and close your Account at any time.

14.2. By us. We may suspend or terminate your access immediately if you violate these Terms (including Sections 6 and 7), if required by law, or to protect the Service or other users. For non-urgent matters we will use reasonable efforts to provide notice.

14.3. Effect of termination. On termination, your right to use the Service ends. Unused Credits are handled according to Section 5.6. Sections that by their nature should survive (including Sections 10, 11, 12, 13, 15, and 16) survive termination.

15. Changes to these Terms

15.1. We may update these Terms from time to time. For material changes, we will provide reasonable notice (for example, by email to the Account address or by posting a notice in the dashboard or on the website) before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of them.

16. Governing law and disputes

16.1. These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The courts located in that province will have jurisdiction over disputes, subject to any mandatory consumer-protection rights you may have in your own jurisdiction.

17. General

17.1. Entire agreement. These Terms, together with the Privacy Policy and any terms applicable to your purchase through the Merchant of Record, are the entire agreement between you and us regarding the Service.

17.2. Severability. If any provision is held unenforceable, the remaining provisions remain in effect.

17.3. No waiver. Our failure to enforce any provision is not a waiver of it.

17.4. Assignment. You may not assign these Terms without our consent. We may assign them in connection with a reorganization, merger, or sale of the business (including a future incorporation).

17.5. Contact. Questions about these Terms may be sent to legal@parserelay.app.